Lets for Life Policy and Procedures
Complaints Policy
We take any complaint about Lets for Life and the work we do very seriously. We have a policy which you can download which explains exactly how we deal with complaints we receive. The Housing Ombudsman has a Complaints Handling Code and we use this to check that we deal with complaints correctly. We are constantly looking for ways for Lets for Life to improve.
Complaints Policy PDF
Complaints Handling Code - Self-Assessment Form
Every year Lets for Life looks at the number of complaints we have received and how we respond. We want to always try our best to listen to our tenants – especially if there is something they are not happy with. The Housing Ombudsman asks us to complete this form every year to show that we handle complaints using the guidance in their Complaints Handling Code. You can click on the icon below to download and read a copy of this form.
Complaints Handling Code – Self Assessment Form PDF
Complaints Performance and Service Improvement Report 2024-2025
Lets for Life is committed to dealing with any concerns or complaints you may have about our service effectively. We aim to clarify any issues about which you are not sure. If possible, we will put right any mistakes we may have made. We wish to provide a service and if we have failed to deliver; if we got something wrong, we will apologise and where possible we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our services.
We comply with the Housing Ombudsman’s Complaint Handling Code and annually self-assess our compliance to it and publish the results on our website.
Complaints Performance and Service Improvement Report 2024-2025 PDF
